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Dell Financial Services Limited Warranty Policy

You have statutory rights in relation to the Product(s) sold to you. For example, Product(s) shall be of satisfactory quality and conform to their Product Description. Those rights are not affected by this DFS Product Warranty. DFS warrants that a Dell Product shall: (i) conform to its Product Description, (ii) be free from material defects for a period of 180 days from date of delivery, and (iii) that spare parts shall be free from defects for 180 days from the date of delivery or for the remainder of the applicable Services (Limited Warranty) or statutory warranty period, if longer. Subject to reasonable conditions, DFS shall repair, replace or offer a refund on the Dell Product if it develops a material fault in the period of 180 days from date of delivery.

Every system we sell must pass stringent DFS refurbishment specifications at an authorised DFS refurbishment partner in accordance with monitored DFS processes and procedures. This includes an extensive functional test to ensure systems meet factory specifications and a thorough cleaning and wipe down. Refurbished systems may have some cosmetic imperfections, but they will not affect the performance of the system.

What is covered by this Limited Warranty?

This Limited Warranty covers defects in materials and workmanship in the hardware products sold by DFS on a part-by-part basis.

What is NOT covered by this Limited Warranty?

This Limited Warranty does not cover:

• Software, including the operating system (if any), trial software (if any) and pre-loaded software (if any)
• Problems that result from:
    • External causes such as accident, abuse, misuse, or problems with electrical power
    • Servicing not authorised by DFS
    • Usage that is not in accordance with product instructions
    • Failure to follow the product instructions or failure to perform preventive measures
    • Problems caused by using accessories, parts, or components not supplied by DFS
• Products with missing or altered Service Tags or serial numbers
• Products for which DFS has not received payment or are being disputed
• Products damaged by misuse, abuse, riot, vandalism, theft, fire, flood, wind, lightning, freezing, power failure, power reduction, telephone failure or acts of God
• Cost of installation, removal or re-installation of this product or any component of the product
• Expendable items such as batteries, toner cartridges, projector bulbs and other operating supplies
• Purely cosmetic scratches, dents or other similar damages
• Vinyl skins applied to the product by DFS

How long does the 180 day Limited Warranty last? (Included with purchase)

This Limited Warranty lasts for 180 days and begins on the date of delivery. The warranty period is not extended if we replace a warranted product or any part(s). DFS may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

What do I do if I need warranty service?

Before the Limited Warranty expires, please call us at the number listed below. Please have your Dell Service Tag or order number available when you call.

Customer Support
Phone
01925 260 085
Hours
9am to 5:30pm
Monday through Friday

What will DFS do?

(Excluding holidays) If you call us with a technical issue at any time during the warranty period, we will first determine if the problem is covered under the limited warranty. If not, we will notify you of this determination. If the problem is covered under this Limited Warranty, we will attempt to diagnose and fix the problem over the phone. If a repair is necessary to install a replacement part to fix the problem, we will collect the unit and return to base. If the part is out of stock or end of life this solution may not be available, we will then offer either an option to refund or offer a replacement system.

During the first 30 days of ownership: In addition to the parts replacement process described above, you may also return the Product(s) for a refund during the first 30 days from the invoice date. Prior to any return, however, you must call Customer Support, request a Return Material Authorisation (RMA) number and arrange a collection date with Customer Support. If you do not call Customer Support, your return may be rejected. To be eligible for return, the Product(s) must be in the same condition as when shipped to Customer and all of the manuals, diskettes, power cords, software and other items included with the Product(s) must also be returned. You must return the entire system to us in its original or equivalent packaging. See important additional terms and conditions here.

NOTE: Before you ship the Product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

We use refurbished parts made by various manufacturers in performing under this warranty. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the period of the limited warranty for the product you bought. DFS owns all parts returned to DFS.

May I transfer the Limited Warranty?


DFS's Limited Warranty may not be transferred. Some Product(s) offered by DFS may be covered by a warranty provided in writing by the manufacturer when the Product(s) were originally sold. To the extent assignable, DFS assigns to Customer any such warranty provided by the manufacturer. DFS does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use.