Cosmetic Grades

Cosmetic Grade A:

Grade A products will have overall excellent to very good cosmetic condition. Some Grade A units will be cosmetically pristine, while others may have light scratches or other minor blemishes. Some Laptops may exhibit some shiny areas around the keyboard (space bar, touchpad and/or touchpad buttons), but the keyboard keys will be in excellent condition. Cosmetic blemishes will have no impact to the system’s overall functionality or performance.

Cosmetic Grade B:

These units will have some cosmetic blemishes that include scratches and/or other surface imperfections. Some Laptops may exhibit shiny keys on the keyboard and/or shiny surfaces around the keyboard. All key characters will be legible. Grade B products are functionally equivalent to Grade A, and will include the same warranty and customer support as Grade A products. Pricing on Grade B products will typically be lower than Grade A products.

Note: DFS does not cosmetically grade the bottom side of units.

Frequently Asked Questions

Q: What is the difference between Grade A and Grade B products?

A: Grading criteria is based solely on cosmetic condition. Products classified as Grade B will have minor cosmetic blemishes, and typically have a lower list price than Grade A products. However, both grades feature the same functionality and performance, and both grades include the same warranties and customer support.

Q: Are Grade B products discounted?

A: Yes, typically Grade B products are priced lower than Grade A products.

Q: Do you offer Grade B products in all product categories?

A: Yes, however, we may not have Grade B option available at all times as our stock is limited. 

Q: Are batteries replaced with new batteries?

A: No, however, existing batteries are tested during the testing and refurbishment process.