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Key things to know when purchasing with DFS Retail UK

Warranties:

All DFS Refurbished systems are sold with a 90 day limited warranty - Please see our Terms and Conditions for details.

Monitors:

DFS Refurbished Systems are sold without monitors. If you wish to purchase a monitor please visit www.DFS.co.uk

Payment:

We gladly accept most major credit cards, including Visa, and MasterCard®. We do not accept Solo cards.

Delivery:

Estimated delivery time is approximately 7-10 working days from Order Credit Clearance. Your order will not ship until your purchase has been credit-cleared. For security reasons your delivery address cannot be changed once your order is submitted. Usual delivery charge is £18.33 excluding VAT per system. £22.00 including VAT.

Can I cancel my order?

It’s only possible to cancel your order before we start to process the order for shipment. To check if it’s still possible to cancel, please contact DFS Refurbished Customer Care on the following number: 01925 260 085. Calls cost XYZ BT landline. Check your mobile or other providers’ charges, as charges may vary. If your order has been “ Shipped,” it’s no longer possible to cancel it. However, after you receive delivery of your order, you still have the option to return it to DFS within 14 Days from the receipt of order.

Returns Policy:



Consumer Returns Policy:

Consumer customers have, for a short period and in line with DFS’s Terms and Conditions of Sale, the right to cancel their purchase contract and return the product in line with applicable distance selling legislation. A reasonable charge will be payable to cover the costs of collection and this will simply be deducted from your refund. For more information, collection costs levied and to request a return, click here.

DFS Refurbished price list:

All prices include a discount from the price that these specific systems would have cost based on the commercial price of their individual components. The price quoted is excluding VAT and delivery which will be added prior to checkout. The delivery charge is £18.33 excluding VAT (£22.00 incl. VAT) for a system.

Online chat service:

You can get live answers from a DFS Product advisor through Online Chat support. Product advisors will endeavor to help you choose the right product as per your requirements. Advisors are available from 9:00 a.m. to 5:30 p.m. GMT Monday – Friday.

Coupons:

If you are purchasing a system using a coupon, the coupon code needs to be applied after each system and not at the end of the order. DFS Refurbished coupons can only be used on the DFSDFS Refurbished online store. Coupons for the main DFS site for new products cannot be used on the DFS Refurbished Online Store. For a full list of Coupon Terms and Conditions, click here

Terms and Conditions:

For Terms and Conditions (including cancellations and return policy) click here: Terms and Conditions